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Home > Credit Card number was stolen.....but I still L O V E Discover!
 

Credit Card number was stolen.....but I still L O V E Discover!

December 12th, 2009 at 11:04 pm

On Thursday I got a text message from Discover that said to call their fraud unit. We had been out of state last weekend so I thought it was regarding that and that they were just making sure that was us using the cards out of state. So I called in and was told that my husbands card was being used in FL! Definitely not us (wish I was in FL, but am far, far away from any sunshine!). The card had only been used once for $200 at a grocery store, and somehow that had a card made because the Discover rep said that the card was physically swiped there I said how could that be, we both have our cards in our wallets, and he said that the technology that thieves have now, if they get your name and CC number they can make their own cards! YIKES! So the rep immidiatley canceled the card and took the bogus charge off of our bill. We will get a new card in a few days and they will continue to monitor transactions coming in for additional fraudulent charges. Bad situation, but so happy with Discover that they notified us right away and took care of everything!

7 Responses to “Credit Card number was stolen.....but I still L O V E Discover!”

  1. patientsaver Says:

    They were just following the law. Legally, your liability in the case of a credit card theft can't exceed $50.

  2. HouseHopeful Says:

    But kudos to their noticing the charges and contacting you so quickly!

  3. patientsaver Says:

    I think they got on top of the fraud and contacted the customer quickly becus it's the credit card issuer who will absorb any losses due to fraud, not the customer, so it was in their own best interests to do so.

  4. Banker Gurl Says:

    Either way I am super happy with the service I received....I hear horror stories about CC companies and how they treat their customers all the time on the WIR boards.

  5. GusitaRenk Says:

    Even though it is the law, a lot of card companies are slow to act on fraudulent charges. Kudos to Discover for being so fast!

  6. Broken Arrow Says:

    Happy that they're on task.

    But any idea how they may have gotten your info in the first place?

  7. Banker Gurl Says:

    We really do not know how someone got our CC info.....scary! We don't do much shoppin online and have never lost a card so it is a mystery. Frown

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